Legal
Privacy Policy
How ProActive HVAC handles the information you share with us.
ProActive Heating & Air Conditioning ("we," "our," or "us") respects your privacy. This policy explains what information we collect when you visit proactivehvacservice.com or contact us about heating and air conditioning service, how we use it, and the choices you have.
Information We Collect
When you call, email, or submit a service request through this website, we collect the information you choose to give us — typically your name, phone number, email address, service address, and details about the heating or cooling equipment and problem you're contacting us about. We use this information solely to respond to your request, schedule appointments, prepare estimates, and provide the HVAC services you ask for.
Information Collected Automatically
Like most websites, our site may collect standard technical information when you visit — such as your browser type, device type, and the pages you view. This helps us understand how the site is used and improve it. This information is not used to personally identify you.
How We Use Your Information
We use the information you provide to contact you about your service request, schedule and perform work at your property, send estimates and invoices, and follow up about completed jobs or our maintenance program. We do not sell your personal information to third parties.
Service Providers
We may share your information with service providers who help us operate our business — for example, scheduling, payment processing, or communications tools — and, where applicable, with equipment manufacturers for warranty registration. These parties are only permitted to use your information to provide services to us.
Text Messages and Calls
If you ask us to contact you by phone or text, we will use those contact methods to communicate about your service requests and appointments. You can reply STOP to any text message to opt out of further texts, or call us at (410) 344-2111 to update your contact preferences at any time.
Data Retention and Security
We keep customer records only as long as needed to provide service, maintain warranties, and meet recordkeeping requirements. We apply reasonable safeguards to protect the information we hold, but no method of transmission or storage is completely secure.
Your Choices and Rights
You may ask us to access, correct, or delete the personal information we maintain about you, or ask us not to use it for marketing follow-ups. Maryland residents may also have additional rights under state privacy law. To make a request, email service@proactivehvacservice.com or call (410) 344-2111.
Children's Privacy
Our services are directed to homeowners and businesses. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this policy from time to time. The version posted on this page reflects the current policy and the date it last took effect.
Contact Us
Questions about this policy can be directed to ProActive Heating & Air Conditioning, 2 Willow St, Annapolis, MD 21401 — phone (410) 344-2111, email service@proactivehvacservice.com.